Profound! The new org structure makes a lot of sense. Though in my view it will not only be purely decision makers in the top layer. There will also be operational folks who do the activities. for e.g B2B Salespeople. One of the things to consider is that AI will provide recommendations based on metrics but it wont necessarily be aware of the human processes which generate those metrics. If say the recommendation from AI is to reduce customer contact time to below a certain threshold, the 'how' of this recommendation still would need to be figured out by the operations teams.
Of course, one could then also replace the operational teams with agents. In any case, we will see a bit of democratization of insight consumption and activation where we wont need data teams but then the operational teams will need to be equipped with a more experimental orientation (willing to A/B test insights from AI) rather than a pure process orientation.
Profound! The new org structure makes a lot of sense. Though in my view it will not only be purely decision makers in the top layer. There will also be operational folks who do the activities. for e.g B2B Salespeople. One of the things to consider is that AI will provide recommendations based on metrics but it wont necessarily be aware of the human processes which generate those metrics. If say the recommendation from AI is to reduce customer contact time to below a certain threshold, the 'how' of this recommendation still would need to be figured out by the operations teams.
Of course, one could then also replace the operational teams with agents. In any case, we will see a bit of democratization of insight consumption and activation where we wont need data teams but then the operational teams will need to be equipped with a more experimental orientation (willing to A/B test insights from AI) rather than a pure process orientation.